DamaSys (Digital Automation & Modern Application Systems) is a Muscat-based technology company building smart digital solutions for growing businesses — Microsoft Dynamics 365, CRM, Commerce and AI Copilot systems delivered for clients across Oman, the GCC, North America and Europe.
DamaSys — Digital Automation & Modern Application Systems — was founded to bring enterprise-grade Microsoft Dynamics 365, CRM and AI expertise to growing businesses. Our team brings over a decade of hands-on experience implementing, integrating and supporting ERP, CRM and AI-driven platforms for retail, automotive, manufacturing and hospitality groups across the Middle East, North America and Europe.
We work as an extension of your team — from initial discovery and process mapping through configuration, integration, go-live and long-term support — combining deep technical knowledge of D365 F&O, Dynamics CRM/CE and the Microsoft Power Platform with a practical understanding of how Omani businesses operate.
Whether you're starting a new Dynamics 365 implementation, integrating systems, building AI-powered Copilots and chatbots, or need ongoing support for an existing environment, our goal is the same: engineering intelligent business systems that work reliably and adds measurable value — from idea to intelligent software.
From implementation and integration to AI-driven automation, we cover the full Microsoft business applications stack.
Full-cycle implementation, configuration and support of D365 F&O — finance, supply chain, manufacturing and Electronic Reporting for statutory compliance.
Implementation and customization of Dynamics CRM / Customer Engagement — sales, service and marketing automation tailored to your sales process.
Omni-channel commerce setup, Commerce Scale Unit, POS/MPOS customization and headless storefronts for retail businesses.
Custom Copilot Studio agents and chatbots that connect to your ERP/CRM data — for customer service, internal helpdesks and process automation.
REST/SOAP/OData integrations, Dual Write between F&O and CRM, and ETL/ELT pipelines connecting Dynamics with third-party systems.
Power Apps for internal tools, Power Automate for workflow automation, and Power BI dashboards built on your live business data.
A snapshot of projects delivered for clients in the UAE, Qatar, Iraq, Canada, the USA, Sweden and Oman, spanning retail, automotive, manufacturing and hospitality.
Led implementation and customization of Microsoft Dynamics CRM for a major retail group, including data migration, deduplication and reconciliation of customer records, and REST/OData integrations with downstream systems.
Connected Dynamics 365 Customer Engagement with D365 Finance & Operations using Dual Write and Azure Service Bus, enabling real-time sales, order and customer data sync between sales and operations teams.
Delivered D365 F&O configuration and X++ development for a manufacturing business, including Electronic Reporting formats for banking and vendor compliance and supply-chain process optimization.
Led D365 AX/F&O delivery for an automotive group covering vehicle sales, service, warranty, rental and fleet management, with BizTalk and Azure Functions orchestrations for OEM-compliant data flows.
Configured Commerce HQ and customized MPOS/CPOS using the Commerce SDK and C#, with Retail Server/Retail API integrations for inventory, pricing and order management across multiple stores.
Built a Copilot Studio assistant connected to D365 F&O and CRM data, enabling staff to query order status, inventory and reports through a chat interface, plus an internal support bot for IT helpdesk requests.
Designed Data Vault 2.0 models and built ELT pipelines (SQL, Python, Snowflake) to migrate hospitality data from legacy Oracle and Sun Systems ERP into a modern analytics-ready data platform integrated with Dynamics 365 CRM.
Provided ongoing application support and X++ enhancements for a D365 F&O environment, including Electronic Reporting maintenance, performance tuning and integration troubleshooting for finance and supply chain modules.
Built custom Power Apps and Power Automate flows for project management and work-breakdown-structure (WBS) tracking, integrated with D365 for scheduling and resource management in a manufacturing/MES environment.
Tell us a bit about your business and what you're looking to achieve — we'll get back to you to arrange a free consultation.